jeatbuz Privacy Policy
At jeatbuz, protecting your personal data is a core commitment — not an afterthought. This Privacy Policy explains precisely what information we collect from players in Bangladesh, how we use it, who we share it with, and what rights you hold over your own data. We encourage you to read it in full before registering.
01 Information We Collect
Registration Data
When you create a jeatbuz account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, residential address in Bangladesh (including division, district, and thana), a valid mobile number, and a valid email address. This information is required to create and maintain your account and to verify your eligibility to use the platform.
Identity Verification (KYC) Data
As part of our Know Your Customer (KYC) obligations, jeatbuz may request copies of government-issued identity documents before processing your first withdrawal or at any other point where verification is required. Accepted documents include National Identity Cards (NID), passports, and driving licences issued by the Government of Bangladesh. We may also request proof of address in the form of a recent utility bill or bank statement.
Financial Transaction Data
When you make a deposit or request a withdrawal, we collect the transaction details necessary to process that payment. This includes the payment method used (bKash, Nagad, Rocket, Upay, bank transfer, Visa, or Mastercard), the transaction amount in BDT, the transaction reference number provided by the payment provider, and the date and time of the transaction. jeatbuz does not store full card numbers or mobile banking PINs.
Usage and Behavioural Data
We automatically collect certain technical and behavioural data when you use the jeatbuz platform. This includes your IP address, device type and operating system, browser type and version, pages visited and time spent on each page, game sessions initiated, bets placed, and clickstream data. This information helps us to improve platform performance, detect suspicious activity, and personalise your gaming experience where applicable.
Communications Data
If you contact jeatbuz customer support via email, live chat, or any other channel, we retain a record of that correspondence including the content of messages, timestamps, and the outcome of any support interaction. This data is used to resolve disputes, improve our support quality, and maintain an audit trail of player interactions.
| Data Category | Examples | Collection Trigger |
|---|---|---|
| Identity | Name, date of birth, NID number | Registration, KYC verification |
| Contact | Email address, mobile number, home address | Registration, profile updates |
| Financial | bKash number, bank account name, transaction IDs | Deposits, withdrawals |
| Technical | IP address, device ID, browser type | Every platform session |
| Behavioural | Games played, bets placed, session duration | Active gaming sessions |
| Communications | Support chat logs, email correspondence | Support interactions |
02 How We Use Your Data
jeatbuz uses your personal data only for the purposes listed below. We do not use your data in ways that are incompatible with the purpose for which it was originally collected without first obtaining your explicit consent.
- Account management: Creating and maintaining your player account, processing login authentication, and enabling account security features such as two-factor authentication.
- Identity verification: Confirming your age (18+), identity, and residential address in compliance with our platform policies and applicable legal standards.
- Payment processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported Bangladeshi payment methods, and reconciling transaction records.
- Responsible gaming: Monitoring gaming behaviour for signs of problem gambling, applying deposit limits or self-exclusion restrictions where requested or required, and contacting players who may be at risk.
- Fraud prevention and security: Detecting and investigating unauthorised account access, bonus abuse, collusion, money laundering, and other prohibited activities. Your technical and behavioural data is central to our fraud detection processes.
- Platform improvement: Analysing aggregate usage patterns to improve game performance, site navigation, and the overall player experience. This analysis is conducted on anonymised or pseudonymised data wherever possible.
- Customer support: Responding to your queries, resolving disputes, and maintaining records of support interactions for quality assurance purposes.
- Legal compliance: Meeting obligations under applicable laws and regulations, including responding to lawful requests from competent authorities.
- Marketing communications: Where you have given explicit consent, sending you information about promotions, bonuses, and platform updates via email or SMS. You may withdraw this consent at any time by updating your communication preferences in your account settings or by contacting support.
03 Data Sharing & Third Parties
jeatbuz does not sell, rent, or commercially transfer your personal data to any third party for their own marketing or commercial purposes. We share your data only in the limited circumstances described below, and only to the minimum extent necessary to fulfil the relevant purpose.
Payment Service Providers
To process your deposits and withdrawals, we share necessary transaction details with payment service providers including mobile financial service operators (bKash, Nagad, Rocket, Upay), Bangladeshi banks (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), and international card networks (Visa, Mastercard). These providers receive only the data required to execute and verify the relevant transaction.
Identity Verification Providers
jeatbuz may use third-party identity verification services to assist with KYC checks. These providers process your identity documents under strict data processing agreements and are not permitted to use your data for any purpose other than completing the verification check requested by jeatbuz.
Game Software Providers
The games available on jeatbuz are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. These providers may receive pseudonymised session identifiers necessary to deliver game content and record results. They do not receive your full identity or financial data.
Legal and Regulatory Disclosure
jeatbuz may disclose your personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we are legally required to do so. We will notify you of any such disclosure where we are legally permitted to do so.
Business Transfers
In the event of a merger, acquisition, or sale of all or a substantial portion of jeatbuz's assets, your personal data may be transferred to the successor entity. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.
04 Cookies & Tracking
jeatbuz uses cookies and similar tracking technologies to operate the platform effectively, maintain your session while you are logged in, and gather aggregate analytics data that helps us understand how players use the site. This section explains what cookies we use and how you can manage them.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential cookies | Maintain your login session, remember language/currency preferences, enable security features | Session / up to 30 days |
| Functional cookies | Remember game settings, preferred payment method, notification preferences | Up to 12 months |
| Analytics cookies | Aggregate page view counts, session durations, error rates — used to improve platform performance | Up to 24 months |
| Security cookies | Detect fraud, prevent cross-site request forgery (CSRF), identify suspicious login patterns | Session |
What We Do Not Use
jeatbuz does not deploy third-party advertising cookies, social media tracking pixels, or behavioural profiling cookies that share your data with external ad networks. We do not use cookies to build advertising profiles or to track your activity on websites other than jeatbuz.
Managing Cookies
You can control and delete cookies through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain types, or delete cookies that have already been set. Please note that disabling essential cookies will impair your ability to log in and use the jeatbuz platform. Disabling functional or analytics cookies will not prevent you from playing but may result in a reduced experience.
05 Data Security Measures
jeatbuz implements a layered security framework to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme includes both technical and organisational controls.
Technical Safeguards
- SSL/TLS encryption: All data in transit between your device and jeatbuz servers is encrypted using Transport Layer Security (TLS 1.2 or higher).
- Data encryption at rest: Sensitive personal data, including identity document copies and financial records, is encrypted when stored on our servers.
- Access controls: Access to personal data is restricted to jeatbuz employees and contractors who require it to perform their job functions. All access is logged and audited.
- Intrusion detection: Our infrastructure is monitored around the clock for signs of unauthorised access, unusual traffic patterns, and potential security breaches.
- Password hashing: Account passwords are stored as one-way cryptographic hashes. jeatbuz staff cannot read your password in plain text.
- Two-factor authentication: Players are encouraged to enable SMS-based two-factor authentication (2FA) via their account security settings to add an additional layer of protection.
Organisational Safeguards
- Staff who handle personal data receive regular data protection training.
- Third-party vendors with access to player data are bound by written data processing agreements.
- We conduct periodic internal reviews of our data handling practices.
- A designated data protection contact oversees compliance with this Privacy Policy.
06 Data Retention
jeatbuz retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The table below sets out our standard data retention periods by category.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal and compliance obligations |
| KYC identity documents | Duration of account + 5 years after closure | Anti-money laundering requirements |
| Financial transaction records | 7 years from transaction date | Financial record-keeping requirements |
| Support correspondence | 3 years from last interaction | Dispute resolution and quality assurance |
| Technical/behavioural logs | 13 months on a rolling basis | Fraud detection and platform analytics |
| Marketing consent records | Until consent is withdrawn + 3 years | Proof of lawful marketing basis |
Upon expiry of the applicable retention period, personal data is either securely deleted or anonymised such that it can no longer be attributed to any identifiable individual. Anonymised or aggregated data may be retained beyond these periods for statistical analysis and platform improvement purposes without restriction.
If you request deletion of your account, jeatbuz will delete or anonymise your personal data within 30 days of the request, subject to our legal obligation to retain certain records for the periods specified above. Data that is subject to a legal hold, active investigation, or unresolved dispute may be retained beyond the standard periods until the matter is resolved.
07 Your Privacy Rights
As a jeatbuz player based in Bangladesh, you have the following rights in relation to your personal data. You may exercise any of these rights by contacting the jeatbuz data protection team at [email protected]. We will respond to all valid requests within 30 days.
- Right of access: You have the right to request a copy of the personal data that jeatbuz holds about you. We will provide this in a structured, commonly used format.
- Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account details directly via your jeatbuz account settings.
- Right to erasure: You have the right to request that jeatbuz delete your personal data, subject to our legal obligations to retain certain records. We will delete all data that we are not legally required to retain within 30 days of a valid erasure request.
- Right to restriction of processing: In certain circumstances, you have the right to request that jeatbuz restrict the processing of your personal data — for example, while a dispute is being resolved.
- Right to data portability: Where technically feasible, you have the right to receive the personal data you have provided to jeatbuz in a structured, machine-readable format, and to request that it be transferred to another service provider.
- Right to withdraw marketing consent: If you have previously consented to receive marketing communications from jeatbuz, you may withdraw that consent at any time by updating your notification preferences in your account or by emailing [email protected]. Withdrawal of marketing consent does not affect the lawfulness of marketing sent before the withdrawal.
- Right to object: You have the right to object to the processing of your personal data for purposes based on legitimate interests, including profiling for responsible gaming monitoring, where you believe your particular circumstances justify an objection.
08 Policy Updates & Contact
jeatbuz reserves the right to amend this Privacy Policy at any time. When we make material changes, we will update the effective date at the top of this page and, where practicable, notify registered players via email or in-account notification. We encourage you to review this policy periodically to stay informed about how we protect your data.
Your continued use of the jeatbuz platform following any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and request account closure as described in our Terms & Conditions.
Children's Privacy
The jeatbuz platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that personal data has been collected from a minor, we will delete that data immediately and close the associated account. If you believe a minor has registered on jeatbuz, please contact us at [email protected] so we can investigate and take appropriate action.
Links to Third-Party Content
The jeatbuz platform may display content provided by third-party game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, etc.). These providers operate under their own privacy policies. jeatbuz is not responsible for the privacy practices of third-party game providers, and we encourage you to review their policies independently if you have concerns.
Contact Our Data Protection Team
If you have any questions, concerns, or complaints about this Privacy Policy or the way jeatbuz handles your personal data, please contact us. Our data protection team is available to respond to all privacy-related enquiries. Contact details:
- Email: [email protected] (plain text — not a clickable link)
- Subject line: "Privacy Enquiry" or "Data Rights Request"
- Response time: Within 5 business days for general enquiries; within 30 days for formal data rights requests
- Operating hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
Play Safely on jeatbuz
You understand how we protect your data — now enjoy a secure gaming experience. Cricket betting, live casino, slots, rummy, and fishing games are all waiting. 18+ only. Play responsibly.